Acquiring insurance or renewing a policy doesn’t need to be a mystery or time consuming. As a valued Waypoint Insurance client – We’ll Take Care of It.

Claim Assistance

If you think you may need to make a claim it means things aren’t going so well for you. We strive to make the claims process as easy as possible so you can get back to more important things. Here are some guidelines on how to proceed and who to contact if you want to discuss making a claim:

Non Emergency and/or Contact During Office Hours

Call your branch office directly, or any one of our offices, and speak to a Waypoint team member about your claim. They will be there to assist you with information about whether or not to place a claim, how a claim will impact your insurance policy, and what to expect in the claim process. In most cases they will record your claims details and have an adjuster assigned to your account.

Emergency After Hours Claim

If you have a claim emergency please contact our Waypoint Claims Team at 1-877-506-5656. If your call is received outside of usual business hours our answering service will collect your contact details and an adjuster will call you back quickly.

ICBC Claims

While we can assist you with understanding the claims process, ICBC will require that you submit any claim directly to their claims line. Please call ICBC at 1-800-910-4222 or visit them online at

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